Warranty We do our utmost to deliver the products ordered by you in good condition. However, it is possible that something happens to the products during transport so that you can claim your warranty. Legally, you are obliged to report this to us within two months of the discovery of the defect. If the defect falls within the scope of the warranty, we will take care of repair or replacement.
Complaints It is possible that it does not go as planned. We recommend that you first inform us of any complaints by sending an e-mail to [email protected]. If this does not lead to a solution, it is possible to register your dispute for mediation. From 15 February 2016, it will also be possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the platform of the European Union."