Do you have a burning question? Are you looking for advice on one or more of our product(s)? Or would you like to tell us what we are missing in our online shop? Feel free to contact us by phone, E-mail or by using the chat function.
In order for us to help you in a more timely manner, we have created a list of our most frequently asked questions. By using the list it may be possible to find the answer you are looking for even sooner.
1.1 How do I order from the online store of Quality Shop?
- Select the product of your choice by clicking on it.
- Add the product to your shopping cart by clicking the 'add to cart' button.
- The product is added to your shopping cart, feel free to continue shopping in our online store.
- You can complete your order by clicking on the 'proceed to checkout' button.
- Enter your personal details and choose a payment method.
- Please review your order on the overview page and click the 'pay' button.
- You will be redirected to a secure environment to pay and finalize your order.
- You will receive an e-mail confirmation of your order.
1.2 Are all products in stock?
All the products displayed in our online store are in stock.
1.3 Can I change my order?
If your order has not been processed and shipped, we can still change your order. Please send an email to [email protected]
1.4 Can I cancel my order?
If your order has not been processed and shipped, we can still cancel your order. Please send an email to [email protected]
1.5 Can I pick up my order in the shop-in-shop?
Yes, that is possible. Please send an email to [email protected]
1.6 I didn't received an order confirmation. What should I do?
It may happen that the e-mail with your order confirmation ended up in your spam filer. Please send an email to [email protected]
2.1 What are the payment options?
At Quality Shop you can pay in a secure payment environment with PayPal, Master Card, Visa, iDeal and Bancontact/Mister Cash.
2.2 Are all prices including 21% VAT?
All prices in our online store are including 21% VAT.
2.3 I live outside the EU, do I need to pay VAT?
All prices in our online store are including 21% VAT. If you are a resident in a country outside the European Union, you don't pay VAT. The correct prices, based on your country of residence will be automatically calculated during the order process.
3.1 Is it possible to track my order?
Yes, that's possible. After we have dispatched your order, you will receive an automatic generated email with all the track & trace details to track your order.
3.2 Do I need to pay shipping costs?
When spending € 45,- or more in our online store, we offer free shipping to Germany, Belgium and The Netherlands.
When spending € 100,- or more in our online store, we offer free shipping to other EU countries.
When spending € 200,- (Excl. 21% VAT) or more in our online store, we offer free worldwide shipping.
Click here for an overview of countries and shipping costs.
3.3 How fast will my order be processed?
As soon as we have received your payment, your order will be dispatched from our warehouse.
3.4 How fast will my order be delivered?
As soon as we have received your payment, your order will be dispatched from our warehouse. Your order will be carefully packed and shipped after our quality control. Within The Netherlands, Belgium and Germany your order will be delivered within 1-3 business days. If you've entered a delivery address outside The Netherlands, your order will be delivered within a few days.
4 Exchange and Returns
4.1 Is it possible to return my order?
Yes! If the product is not satisfactory, you may return it within 14 days of receiving your order(s) provided that it is unused, undamaged, unworn and in the original packaging and where applicable, with the attached labels.
Return service The Netherlands, Belgium, Germany and Austria
Through the return portal you can quickly and easily create a return label and return your parcel with DPD. We will charge a fee of € 4.95 on your credit note. Click here to go to the return portal to create your return.
Returns from other countries
Our return service is not yet available outside The Netherlands, Belgium, Germany and Austria. You need to send your return postage prepaid to us:
Van Hoornstraat 4
1215 GL Hilversum
The costs to return products are your responsibility. We do not accept unstamped shipments and cannot be held responsible for missing return shipments. You need proof of shipment for this, which you can request at the post office.
We reserve the right to decline your return if we see or suspect that the product has been used, damaged or if the packaging has not been handled with care.
4.2 Is it possible to exchange my order?
If you want to exchange a product, we kindly ask you to return the product (click here for more information about returns) and to place a new order for the product you would like to have. The purchase amount of the returned product will be refunded within three business days via the payment method used for placing that order.
4.3 Is there a fee for returning my order?
Yes, you are solely responsible for the shipping cost of your return.
5 Other Questions
5.1 Is Quality Shop a registered online store?
Yes, Quality Shop is registered at the Chambre of Commerce in The Netherlands, company registration number: 65533461. Our General Conditions are also registered at the Chambre of Commerce.
5.2 How can I contact Quality Shop?
Our staff is always ready to serve you. You can contact us by sending us an email to [email protected], or start a chat conversation with one of us by using the chat application att the bottom right of this page. You can also reach us by phone on +31 (0)43 409 0945.
5.3 What are the bank details of Quality Shop?
Account name: Quality Shop
Bank name: Rabobank