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Frequently Asked Questions

Order

Payment

Delivery

Exchange & Returns

Other questions 


How do I order from the online store of Quality Shop?
  • Select the product of your choice by clicking on it.
  • Add the product to your shopping bag by clicking the 'add to cart' button.
  • The product is added to your shopping bag, feel free to continue shopping in our online store.
  • You can complete your order by clicking on the 'go to checkout' button.
  • Enter your personal details and choose a payment method.
  • Please review your order on the overview page and click the 'place order' button.
  • You will be redirected to a secure environment to pay and finalize your order.
  • You will receive an e-mail confirmation of your order.
Are all products in stock?
All the products displayed in our online store are in stock.
Can I change my order?
If your order has not been processed and shipped, we can still change your order. Please contact us by using the contact form
Can I cancel my order?
If your order has not been processed and shipped, we can still cancel your order. Please contact us by using the contact form.
Can I pick up my order in the shop-in-shop?
Yes, that is possible. Please contact us by using the contact form.
I didn't received an order confirmation. What should I do?
It may happen that the e-mail with your order confirmation ended up in your spam filer. If this is not the case, please contact us by using the contact form.
What are the payment options?
At Quality Shop you can pay in a secure payment environment with PayPal, Master Card, Visa, iDeal and Bancontact/Mister Cash.
Are all prices including 21% VAT?
All prices in our online store are including 21% VAT.
Ilive outside the EU, do I need to pay VAT?
All prices in our online store are including 21% VAT. If you are a resident in a country outside the European Union, you don't pay VAT. The correct prices, based on your country of residence will be automatically calculated during the order process.  
Do I need to pay shipping costs?
When spending € 45,- or more in our online store, we offer free shipping to Germany, Belgium and The Netherlands.
When spending € 160,- or more in our online store, we offer free shipping to other EU countries.
When spending € 300,- (Excl. 21% VAT) or more in our online store, we offer free worldwide shipping.
Click here for an overview of countries and shipping costs. 
How fast will my order be processed?
When we have received your order on business days before 4.00PM, your order will be processed and shipped the same day.
How fast will my order be delivered?
As soon as we have received your payment, your order will be dispatched from our warehouse. Your order will be carefully packed and shipped after our quality control. Within The Netherlands, Belgium and Germany your order will be delivered within 1-3 business days. If you've entered a delivery address outside The Netherlands, your order will be delivered within a few days.
Is it possible to track my order?
Yes, that's possible. After we have dispatched your order, you will receive an automatic generated e-mail with all the Track&Trace details to track your order.
Is it possible to return my order?
After you have received your order, there is a trial period of 14 calendar days.Within this period you can return your order (if the products are unworn and undamaged). You need to send your order to:



Quality Shop 

Denneweg 75
2514 CE The Hague


The Netherlands



You are solely responsible for the costs of the shipment. We do not accept unstamped shipments and cannot be held responsible for missing returns. The amount of purchase of the returned items will be refunded within 3 working days, using the same payment method as when you placed your order.
Is it possible to exchange my order?
After you have received your order, there is a trial period of 14 calendar days.Within this period you can exchange your order (if the products are unworn and undamaged). If you would like to exchange an item, please contact us by using the contact form. 

You are solely responsible for the costs of the shipment. We do not accept unstamped shipments and cannot be held responsible for missing returns. 
Is there a fee for returning my order?
Yes, you are solely responsible for the shipping cost of your return.
How can I contact Quality Shop?
Our staff is always ready to serve you. You can contact us by using the contact form, or start a chat conversation with one of us by using the chat application att the bottom right of this page. You can also reach us by phone on +31 (0)43 409 0945.
What are the bank details of Quality Shop?
Account name: Quality Shop
Bank name: Rabobank
IBAN: NL42RABO0140973958
BIC: RABONL2U
Is Quality Shop a registered online store?
Yes, Quality Shop is registered at the Chambre of Commerce in The Netherlands, company registration number: 14097823. Our General Conditions are also registered ath the Chambre of Commerce.
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